Today the world of pharmacy services offers customers greater choice and convenience than ever before. Chandan provides the facility of online ordering of medicines and health products to its Chandan Healthcard and Privilege Card holders. New customers can even order for Chandan Healthcard online to avail several facilities. It allows medicines and health products to be delivered direct to your doorstep without having to leave the comfort of your own home.
After you have ordered online you would soon receive a message on your mobile stating your order number. Our pharmacist would call you to confirm the order and will provide order details.
Chandan offers a range of prescription and over the counter (OTC) drugs, food supplements, toiletries, skin care, mother and baby care, self diagnostic equipment i.e. Glucose Monitors, Blood Pressure Monitors etc. and general healthcare products. We stock more than 14,000 varieties of medicines. We even have our own range of Ophthalmology products.
Medicines are dispensed through qualified (B. Pharma/D. Pharma) and trained personnel only. Billing is computerised and the facility to get consolidated monthly bills online to the customers is also available. The entire supply chain mechanism is also computerized. Online inventory management helps in maintaining adequate stocks and range all the time.
Our cardholders can view all their previous purchases anytime online. They can even search for purchases of any particular medicine/health product previously made.
Chandan Pharmacy is one of the most trusted retail chains of pharmacy in India, delivering 100% reliable medicines from leading manufacturers and with true focus on service and patient care.
Privacy
- Your privacy is important to us. We use the information we collect about you to process orders and to provide a more personalised shopping experience for them.
- As we respect your privacy, information like your identity, mobile number and email address are kept safe with us on our site’s secured servers and computer systems, protected from outside intrusions and is never given to anyone else. We do not release any personally identifying information you submit to anyone unless mandated by law.
- In case of an online order we send message to you stating your order details to confirm that we have received your order. We would request that you give us your correct mobile number as it makes easy for us to contact you about your order if there is a problem.
- We may occasionally use the information we collect to provide you promotional information through email or phone. We may also occasionally notify you about important functionality changes on the Chandan website which we think you'll find valuable. You may notify us at any time if you do not want us to send this information to you.
- We enable online ordering of medicines with complete privacy and security. We have the latest technology to ensure a secure ordering process. All information provided during the order process is routed behind a secure firewall.
Return Policy
- Chandan is committed to providing right products prescribed by your doctor. We understand that there may be occasions when the items may not have been delivered correctly to you or that you no longer require the product. If this is the case, then you can return any unwanted items free of charge within 7 days with the original packaging for a refund or replacement. Loose tablets/parts of strip/opened bottles/opened injections cannot be returned.
Terms & Conditions
- These terms and conditions may be varied at any time.
- The contents of this web site are directed solely at those who access the site from India. Your use of this website and any order by you on this website of any product is governed by Indian law and will be deemed to have taken place in India and subject to the exclusive jurisdiction of the Indian courts.
- Chandan website is provided without any warranties or guarantees. You must bear all the risks associated with use of Internet.
- Access to the Chandan website cannot be guaranteed and your access may be occasionally restricted to allow for maintenance, faulty repairs, or upgrade of new services and products. We will attempt to restore the website as soon as it is reasonably possible.
- Chandan Healthcare Ltd. has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law Chandan Healthcare Ltd. disclaims all warranties of any kind in regards to the content of this website.
- Chandan Healthcare Ltd. and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from the use of this website.
- All content of this web site is for information purposes only. You should make sure that you carefully read packaging and labels of products before using. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care. Also, consult your doctor if the condition continues for more than a reasonable period of time. This could be from a day or two to a few weeks depending on the condition.
- In case of an online order we send message to you stating your order details to confirm that we have received your order. We would request that you give us your correct mobile number as it makes easy for us to contact you about your order if there is a problem.
- We try to keep all prices up-to-date, but if we have made a mistake and find the price of the goods are significantly different than the price given online, then we will message you and ask if you wish to continue with the order at the new price. Your order is only accepted once we agree that the prices are correct. All pricing is in Indian Rs.
- After you have ordered online we will be sending you a message stating your order details and actual price after discount.
- Once an online order has been placed, the transaction is processed manually at the premises of our pharmacies by our registered pharmacists.
- This website should be regarded as an invitation to treat. Any online order placed by a customer is an offer to purchase, which Chandan Healthcare Ltd. may accept or decline in its absolute discretion without having to give a reason. A confirmation message is notification that we have received your offer on our website.
- We deliver at the date and time specified by you. In case we are unable to deliver you at that time we will inform you directly by calling you.
- We are legally only able to deliver medicines when prescription is shown.
- Always fully read the instructions given with the product before you use it.
- These terms and conditions do not affect your statutory rights as a consumer.
- All offers on this site are subject to availability and whilst stocks last.
- No more than one discount offer may be used for a single order.
- If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact the branch where you ordered them from and we will make every effort to replace the requisite products.
- If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.